Mac users click here We've been shipping our new My Book and My Passport drives with WD SmartWare software for a few months now. During that time we've been listening to our customers. During that time we've been listening to our customers. Our software library provides a free download of WD My Cloud 1.0.5.37 for Mac. The current setup file available for download occupies 37.9 MB on disk. This free Mac app is a product of Western Digital Technologies, Inc. The following version: 1.0 is the most frequently downloaded one by the program users.
Fixed: Western Digital My Passport Go Keeps Disconnecting
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- If your Western Digital My Passport Go setup keeps disconnecting, then first, check if the USB cable is connected properly.
- Make sure that you are using the USB cable provided with your passport package.
- Try to run a test using DLG. If the above troubleshooting method does not fix the issue, then follow the instructions given below.
- Navigate to your system Control panel section.
- Click the Change button and choose the Small option.
- Now, all the icons will be displayed on the screen.
- Click Power Options Change Plan Settings Change advanced power settings.
- Locate the USB Settings option and select it.
- Click the plus icon beside the USB Settings option.
- Now the USB Selective Suspend Settings option will be displayed, select it.
- Under the USB Selective Suspend Settings section, you can find two options; On battery and Plugged in.
- Make sure that both of the options are disabled.
- If not, disable it, and click the Apply button followed by OK.
- If the issue persists, then contact the technical expert's team.
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- Attach the WD My Passport hard drive to your Mac computer.
- Click the magnifying glass icon (Spotlight) and type Disk Utility. Select the Disk Utility program from the search result list.
- The Mac Disk Utility window appears.
- Make sure that the WD My Passport Ultra is selected on the left-hand side panel.
- Click the Erase tab. Select 'ExFAT' from the drop-down list. (Using this format lets you connect this WD drive to a Windows or Mac computer.)Click Erase.
- The 'Untitled' drive should appear on the desktop. If not, click the Finder icon on the dock, and the Untitled drive will be displayed in the 'Devices' section. Rename it and use it just like you would use a USB stick.
- If you need to use this WD My Passport drive on your Mac computer extensively, follow these steps.
- Go to Disk Utility and click the Erase tab. Choose the 'Mac OS' option from the 'Format' drop-down list. Click the Partition tab and click the + icon to partition the drive. Clicking it multiple times creates many partitions.
- Click on - to delete a partition. Click a partition and type the size of the partition in the 'Size' field to set the partition size manually. Type a partition name that you can understand easily. (For example, type photos for the partition where you want to store photos.)
- Set the format type as 'Mac OS(Journaled)' and then, click Apply Partition. Wait until the partition operation is completed. The partitions now appear on the desktop.